These Terms and Conditions (“Terms and Conditions”) apply to all orders which you, the customer (“you” or “your”) place on this website www.henleygiftcompany.co.uk (“Website”) operated by us, Brook House Trading Ltd trading as ‘Henley Gift Company’ (“we”, “us” or “our”). These Terms and Conditions are governed by the laws of England and Wales.
Nothing in these Terms and Conditions affects your statutory rights, either as a consumer or otherwise.
This legal notice applies to the entire contents of this Website and to any correspondence between us and you. Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms regardless whether or not you decide to purchase from us.
Clicking on a link below will take you to the relevant section on this page
Guarantee
Customer Service
Distance Selling Directive
Returns
Losses
Events Beyond Our Reasonable Control
Substitutions
Children
Alcoholic Products
Alterations to this Website and Terms & Conditions
Guarantee
If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned. This does not affect your statutory rights as a consumer. Your gift is covered by our money-back guarantee of satisfaction. Please inform us of any problems within 7 working days of receipt of receipt of an order – this period commence the day after the date the gift is received.
Either call us, fax us or e-mail us for an immediate resolution to your problem. If the order is cancelled we will issue a refund within 30 days of cancellation.
Where a gift is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If a return is arranged by us, a refund will be made from the refund to cover the cost of collecting goods.
Customer Service
Our customer service telephone number is +44 (0)1491 410098. The telephone number is operated from Mondays to Saturdays from 10.00am to 5.00pm GMT. You may leave a message out of hours and we will contact you at the earliest opportunity.
You can also reach us via email at sales@henleygiftcompany.co.uk
Distance Selling Directive
The European Union has issued the Distance Selling Directive which applies to business-to-customer contracts and is intended to protect online shoppers and provide a level playing field on which businesses can compete. We fully conform to this directive, but would like to briefly state the key-points of your rights as a consumer. We must provide:
you with our name and address
Brook House Trading Ltd, 5 Reading Road, Henley-on-Thames, Oxon, RG9 1AB. Tel +44 (0)1491 410098, Fax: +44 (0)1491 410078, sales@henleygiftcompany.co.uk
you with the main characteristics of the goods
Every item we offer has a full listing of contents and an image.
you with the price including all taxes
All items on offer are clearly priced in GBP sterling. All prices include VAT where applicable.
Information on delivery time and costs
Delivery information is clearly stated in our Delivery Policy.
a written confirmation of the above
On receipt of your order, we will send you an email containing all the above information.
Written details of how to cancel the contract
You can cancel an order (providing it has not already been despatched*) by telephoning +44 (0)1491 410098 or emailing us at sales@henleygiftcompany.co.uk. We will refund your credit/debit card within 2 working days. *If your order has already been despatched you may return it in accordance with our Returns Policy.
An address for consumer complaints
Brook House Trading Ltd, 5 Reading Road, Henley-on-Thames, Oxon, RG9 1AB. Tel +44 (0)1491 410098, Fax: +44 (0)1491 410078, sales@henleygiftcompany.co.uk
Details of after-sales service and guarantees
If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned under the terms of our guarantee. This does not affect your statutory rights as a consumer.
If you live in the EU you have a right by law to withdraw from the purchase of any item within a ‘cooling-off’ period of seven working days starting on the day after the day the item is delivered to you (“Cooling-Off Period”). This right applies to all items advertised on the Website except:
Perishable goods and other items likely to expire rapidly (e.g. hampers and gift boxes containing such items and other food and beverage items)
Sealed Items where the seal has been broken.
Returns
Items damaged in transit
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery
Defective Items
You have the right to return a faulty item within a reasonable period of time
Items returned under our money-back guarantee
Please inform us of any problems within 7 working days of the receipt of the order.
Costs
We will reimburse any reasonable costs you incur in returning the following items to us:
Items which are damaged upon delivery or are defective or incorrect
You will be responsible for the costs of returning items to us in all other circumstances (including if you exercise your right to withdraw your purchase in the Cooling-Off Period)
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We are unable to accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Losses
We will be responsible for any losses you suffer as a direct result of us breaching these Terms and Conditions if those losses were reasonably foreseeable to both you and us at the time the contract for sale of items by us to you was formed.
We will not be responsible for any to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any loss that does not result directly from our actions or the actions of our sub-contractors or agents, is consequential or was not reasonably foreseeable to both you and us when the contract between us was formed.
Our liability to you under these Terms and Conditions will not exceed the total price charged for the items purchased. Nothing in these Terms and Conditions excludes our liability to you for personal injury or death caused by our negligence.
Events beyond our reasonable control
Neither we, nor any courier or postal service that we use shall be liable for any failure to perform, where such failure or delay results from any circumstances beyond our reasonable control, including, but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any public highway, riot, government act, act of war, terrorism, act of God or from any industrial dispute or strike whatsoever.
Substitutions
While photography and descriptions are intended to be accurate, we reserve the right to substitute items of similar or greater value if those stated are unavailable for any reason.
Children
We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.
Alcoholic Products
Some of the items available to purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.
Alterations to this Website and Terms and Conditions
We reserve the right at any time to amend this Website, these Terms and Conditions, Privacy Policy and such other policies as we may notify you of. You will be subject to the policies and Terms and Conditions in force at the time you use the Website or order items from the Website
Privacy Policy
Our Commitment
At the Henley Gift Company we are committed to ensuring that your privacy is protected - shopping online with us is a safe and secure way of placing your order
If you have any questions or comments about our privacy policy please click here to contact us.
The information we collect and how we use it
How we protect your information
Cookies
Your consent
The information we collect and how we use it
When you buy from our site we need to know your name and email address. We also need to know your street address, telephone number and your credit/debit card details.
We gather this information to allow us to process your registration, open an account for you and facilitate the purchase procedure. The relevant information is then used to maximise the effectiveness of our services, and to increase the speed with which transactions are conducted.
We will never collect sensitive information about you without your explicit consent.
Credit card details are not stored by us, but sent to a remote secure server for processing by Protx (the UK’s largest independent Payment Service Provider); payment is then made by HSBC merchant services.
We will not provide any information about you to third parties.
From time to time we send email newsletters and promotions to our email list. These emails always contain details of how to unsubscribe should you prefer not to hear from us.
How we protect your information
We have put in place various security procedures to safeguard your personal information, including secure server software (SSL) for encryption of your credit card information, and digital server identity technology to ensure that your connection to henleygiftcompany.co.uk is secure. Firewalls are used to block unauthorised traffic to our servers. The actual servers are securely located and accessible only by authorised personnel.
You can tell a page is secure when “https” replaces “http” in your address bar. A small padlock will also appear at the bottom of your browser window. Double clicking on the padlock will verify the validity of our security licence. In some browsers, the address bar will turn yellow.
We will take all reasonable measures as required under the UK Data Protection Act 1998 to ensure that personal information you submit to us is kept secure and protected from unauthorised use or disclosure.
Cookies
A cookie is a small information file that is sent to your computer and stored on your hard drive. Some websites use cookies to remember users’ email addresses or log-in details. We do use cookies on our website.
We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a cookie which would be stored on your browser. The information collected in this way can be used to identify you unless you modify your browser settings so as to not accept cookies, but please note this may hinder some of the website’s functionality.
Information that is collected via cookies is used in accordance with this Privacy Policy.
Your consent
By submitting your information you consent to the use of the information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may also place notice on other pages of the site, to keep you constantly informed about the information we collect and how we use it. We may also email you so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes |
